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Muzaana Care Services
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A Muzaana carer in uniform resting a hand on the shoulder of an older woman seated in a wheelchair, the two of them smiling at each other in a bright living room.

Helping you live well at home

Personal home care built around your routines and the way you want to live.

Why Muzaana?

Care begins with knowing the person

Good care isn’t a list of tasks. It starts with understanding how someone likes to live and what helps them feel comfortable, respected and in control.

Why choose Muzaana

  • We listen before care begins

    The first assessment looks at your health and care needs, but it also covers your routines, preferences, communication, culture, beliefs and the people you want involved.

  • You know who is coming

    Continuity matters. Wherever possible, Muzaana provides care through a small, familiar group of carers who get to know you and your routines.

  • We notice when something changes

    Carers record each visit and report concerns. The care team stays in contact with you, your family where agreed, and the professionals involved in your support.

  • Your care can change with you

    Care plans aren’t fixed forever. We review your support and make changes when you need more help, less help or a different approach.

Types of Care

Find the care you need

Tell us what kind of support you’re looking for and explore the care options that may suit you.

View all care servicesHelp me choose care

How Care Works

Starting care is simpler than you may think

Care needs can develop gradually or appear suddenly after a fall, illness or hospital stay. You don’t need to work everything out before speaking to us. We’ll listen, explain the options and help you decide what happens next.

  1. 1

    Talk to us

    Tell us what is happening, where care is needed and what support you are considering. You don’t need to have all the answers before calling.

  2. 2

    Meet at home

    We arrange an assessment at a suitable time. We discuss what you can do, where you need help, what matters to you and any risks we need to plan for.

  3. 3

    Agree your care

    We prepare a care plan for you to read and agree. It explains when carers will visit, what they’ll help with and how you want that support provided.

  4. 4

    Begin and review

    We introduce your care team and start the agreed visits. We stay in contact and review your care so it can change when your needs do.

Read how care works

Independent care quality

Independently rated Good

The Care Quality Commission rates Muzaana Care Services Good overall and Good for Safe, Effective, Caring, Responsive and Well-led care.

In its latest assessment, CQC found that people received safe care from familiar staff who knew them well. People could make choices about their support, received their medicines safely and were treated with kindness and respect.

Latest assessment report published 5 March 2025

View Muzaana’s rating on the CQC website

They are so kind and cheery; I look forward to seeing them.

Feedback from a person receiving care, recorded in Muzaana’s CQC assessment report.
Read the full CQC reportView Muzaana’s CQC profile

Client and family reviews

What families say about Muzaana

4.0TrustpilotGreat

These families describe care that supported the person receiving it while also giving relatives reassurance, guidance and practical help.

  • Really caring

    Really caring, very helpful with looking after my mother

  • Outstanding Level of Care

    Paulina and her team came to me highly recommended and I don't honestly know how we would have got through the last year without them. Mum’s medical condition meant that she needed 24 hour live in care. The carers that came to stay, under the guidance of Paulina, were all exceptional, combining high professional standards with outstanding emotional intelligence. Paulina is a brilliant nurse. She and her team took the time to understand Mum's needs and wishes, and consistently ensured her comfort, dignity and peace of mind at all times. With endless compassion, kindness and professionalism, I wouldn't hesitate to recommend MCS to anyone looking for outstanding care, and we will be forever grateful to Paulina and her wonderful colleagues.

  • Muzaana Care provided excellent support…

    Muzaana Care provided excellent support to not just my mother but the entire family. As her live in carers, they were with my mother throughout a long illness which included many hospital visits. During it all they gave mum dignity, respect and friendship not to mention superb care, dealing with a vast array of medical needs as well as providing emotional support. We could not have asked for more, including the way they proactively and discreetly thought of all her needs, advising and planning everything she might require. Mum grew very fond of the entire team as did we, and so grateful for the light and comfort they provided and for making her illness manageable. They are very special wonderful people who I could not recommend more highly.

  • Exemplary Care at Home

    Pauline and her team cared for my elderly parents in law for several months in there home during 2024/2025. All the carers were extremely kind, gentle and compassionate. Winnie in particular forged a strong bond with them and helped them greatly through difficult times. All personal and domestic needs were taken care of and hospital appointments were also covered when family couldn’t attend. The team were flexible, efficient and reliable and communication was excellent throughout. I highly recommend Muzaana Care Services.

  • Each member of the Muzaana team is among the most helpful people I have ever encountered, and they quickly became like family.

Three women smiling with their heads together, framed in a gold heart.

Everyday care

What our care looks like on an ordinary day

Photographs taken by our own care teams and used with the permission of the people in them. No models and no stock photography — these are Muzaana carers and the people they support.

How our care works
  • A Muzaana carer in uniform standing arm in arm with a woman in her living room.At homeA familiar face at the door
  • A Muzaana carer sitting on a park bench beside a man in a wheelchair, both smiling.In the parkTime to sit in the sun
  • A Muzaana carer standing with a woman in a wheelchair beside a lake on a sunny day.By the waterA walk by the lake
  • A Muzaana carer standing behind a woman in a wheelchair beside a Muzaana Care Services car.Getting thereDoor to door, in our own car
  • A Muzaana carer standing with a woman on a seafront, both smiling at the camera.A day outAn afternoon by the sea

Care near you

Care from a team based near you

Muzaana Care Services is based in Feltham. Enter the postcode where care is needed and the team will confirm whether we can reach it.

Coverage can depend on the type and timing of the care as well as the location, so contact us and the team will check for you.

Talk to our care team

Let’s talk about the care you need

You don’t need to have everything worked out before you contact us. Tell us what is happening, what support may help and when care might need to start. We’ll listen, answer your questions and explain what happens next.

You can contact us for yourself, a family member or someone you support professionally.

Request care

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