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Care Quality Commission
Muzaana Care Services is rated Good by the Care Quality Commission
The Care Quality Commission is the independent regulator of health and adult social care in England. It registers care services, assesses them against five key questions and publishes a rating for each one. Ours is on this page, and so is the report it comes from.
- Overall rating
- Good
- Assessment published
- 5 March 2025
- Regulated service
- Personal care
The five questions CQC asks
Every service is assessed against the same five questions, and each is rated separately. A service can be rated differently on each one. Muzaana is rated Good on all five.
- Safe
- Are people protected from abuse and avoidable harm?
- Effective
- Does people’s care achieve good outcomes, and is it based on the best available evidence?
- Caring
- Do staff involve people and treat them with compassion, kindness, dignity and respect?
- Responsive
- Is care organised around each person’s needs?
- Well-led
- Does the leadership, management and culture of the service support high-quality, person-centred care?
Independent care quality
Independently rated Good
The Care Quality Commission rates Muzaana Care Services Good overall and Good for Safe, Effective, Caring, Responsive and Well-led care.
In its latest assessment, CQC found that people received safe care from familiar staff who knew them well. People could make choices about their support, received their medicines safely and were treated with kindness and respect.
Latest assessment report published 5 March 2025
They are so kind and cheery; I look forward to seeing them.
What the four ratings mean
CQC gives one of four ratings. They are the same four for every care service in England, which is what makes them worth comparing.
Outstanding
The service is performing exceptionally well.
GoodOur rating
The service is performing well and meeting expectations.
Requires improvement
The service is not performing as well as it should, and CQC has told it to improve.
Inadequate
The service is performing badly, and CQC has taken action against the provider running it.
What a rating does and does not tell you
A CQC rating is a judgement about a service at the time it was assessed. It is independent, it is evidence-based, and it is the best single indicator there is — but it is not a recommendation, an endorsement or an accreditation, and CQC does not give any of those.
It also cannot tell you whether a particular service suits a particular person. That still comes from meeting the team, asking how they would handle the things you are worried about, and reading the report rather than the rating. The report says what CQC actually found, and we would rather you read it than take our word for any of this.
Ratings change. The date above is when this assessment was published; the CQC website always carries the current position, and the badge on this page is served by CQC rather than drawn by us, so it cannot go stale while we are not looking.
Talk to our care team
Questions about our rating, or about care?
If you have read the report and want to talk about what it means for someone you are arranging care for, call us. We are happy to go through any of it.
You can contact us for yourself, a family member or someone you support professionally.
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