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Muzaana Care Services
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Why Muzaana

Care that feels personal, because it is.

Choosing care is a big decision, and good care starts with listening. We take time to understand your needs, your routines and what matters to you, and we work with you, your family and the professionals involved in your support to build care around the way you want to live.

Talk to our care team
  • Muzaana carers in branded uniform standing together indoors, smiling.
  • Two Muzaana carers in navy uniform outdoors beside a lake on a sunny day.
  • Seven members of the Muzaana team standing together indoors in branded fleeces.
  • Two Muzaana carers in branded uniform outside a building, arms around each other, laughing.

Our approach

Care shaped around the person, not the timetable.

  • Care built around your life

    We take time to understand your routines, preferences and priorities. Your care plan is shaped around what matters to you.

  • A familiar care team

    Wherever possible, we provide care through a small and consistent group of carers who can get to know you properly.

  • Dignity and respect

    Your privacy, choices, culture and independence are respected throughout the care we provide.

  • Clear communication

    We keep you and the people you choose informed, answer questions clearly and listen when something needs to change.

  • Support that can adapt

    Care needs can change. We review your support with you and adjust the care plan when required.

  • Local and accountable

    Our local care team is available to discuss your support, respond to concerns and help you understand the next step.

Independently regulated

Rated Good by the Care Quality Commission

Muzaana Care Services is registered with the Care Quality Commission, the independent regulator of health and social care services in England.

Our latest published assessment rated the service Good overall and Good across all five areas inspected.

Read our CQC report
  • SafeGood
  • EffectiveGood
  • CaringGood
  • ResponsiveGood
  • Well-ledGood

Our promise

What you can expect from us

From your first conversation with us, we will be open about what we can provide and take time to understand the support you need.

  1. We listen before recommending care.

  2. We respect your routines, choices and privacy.

  3. We aim to provide familiar carers whenever possible.

  4. We review your care and respond when your needs change.

  5. We communicate openly with you and the people you choose.

Meet our Registered Manager

Meet Paulina, the person leading your care team

Paulina Lubega, Registered Manager of Muzaana Care Services, smiling in a Muzaana care uniform

Paulina Lubega

Registered Manager and Nominated Individual

Paulina leads Muzaana Care Services from its Feltham office. She is listed by the Care Quality Commission as the service’s Registered Manager and Nominated Individual.

Her nursing background shapes how the team assesses people’s needs, plans care and responds when someone’s health or circumstances change.

Paulina and the Muzaana team take time to understand each person’s routines, communication, culture, beliefs and the people they want involved. Wherever possible, care is provided by a small group of familiar carers who get to know the person well.

Meet the Muzaana team

Dependable support

Care supported by clear communication and oversight

The people providing your care are supported through clear care plans, regular communication and ongoing supervision. This helps everyone involved understand your needs and provide more consistent support.

  • Consistent information

    Your care plan gives carers clear and up-to-date information about your needs, preferences and routines.

  • Regular reviews

    We review your care with you and make changes when your circumstances or priorities change.

  • Someone to speak to

    If you have a question or concern, you can contact the local office and speak to someone who understands your care.

She and her team took the time to understand Mum’s needs and wishes, and consistently ensured her comfort, dignity and peace of mind at all times.

Vanessa CozensFamily memberGoogle review

Questions about choosing Muzaana

Wherever possible, we provide care through a small and consistent group of carers. The exact arrangements depend on your care needs, visit times and staff availability.

Yes. We review your care with you and can update the care plan when your needs, routines or circumstances change.

Yes, if that is what you want. With your permission, we can involve family members or other people you trust in discussions about your care.

We begin with a conversation and an assessment of your needs, routines, preferences and goals. We then explain what support we can provide and agree the care plan with you.

Contact our care team by telephone or through the website. We will listen to what you need, answer your questions and explain the next steps.

Two members of the Muzaana team working through paperwork together, one writing notes.
A Muzaana carer updating care records at a computer, a client folder open beside her.
Two Muzaana carers going through a care file together at an office desk.
Close view of a carer guiding an older person through a hand exercise with a soft ball.
A Muzaana carer smiling beside the branded company car on a suburban street.
Two women in Muzaana uniforms, one maroon and one pink, smiling together in the sunshine.
A Muzaana carer sharing a meal at the table with a client and her family member.
Two women sitting together in a front room during a Muzaana home visit.
A Muzaana carer steadying an older woman at her walking frame, both of them smiling.
Two Muzaana carers supporting an older woman as she walks with a frame at home.
A Muzaana carer in a face mask crouching beside a heart laid out in pink petals on a doorstep.
A Muzaana carer in navy uniform, bag in hand, waving on a residential street.
A woman carrying a Muzaana Care Services box of files beside the branded company car.

Talk to our care team

Let’s talk about the care you need

Tell us what support you are looking for. Our care team will listen, answer your questions and explain what happens next.

You can contact us for yourself, a family member or someone you support professionally.

Talk to our care team

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