Recovery support
After the hospital team agrees that someone is ready for discharge, Muzaana can assess the personal care and practical social-care support it may provide at home.
Prefer to speak to someone? Call 020 8153 3774
Understanding the service
The hospital team decides when someone is ready to leave and remains responsible for the discharge decision. Muzaana does not decide or arrange the discharge date.
Muzaana assesses the social-care support it can provide once the person returns home. The agreed plan may cover personal care, meals and ordinary household routines, shaped around the discharge information and the person’s home situation.
What support can look like
Muzaana agrees the personal and practical support after assessment. The plan reflects the person’s wishes, discharge information and what can be provided in the home.
A carer can help with personal routines while encouraging the person to do the parts they want and are able to do.
Support may include preparing simple meals and drinks or helping with an agreed mealtime routine.
Any support with medication is assessed, agreed and recorded in the care plan.
After assessment, carers follow the method and use any equipment agreed in the care plan.
A carer may wash up, change bed linen or keep the immediate living space tidy when these tasks form part of the plan.
Visits can leave time for company and practical help as the person settles back into ordinary life at home.
A carer may accompany the person when the appointment, transport and practical arrangements have been agreed beforehand.
Carers record the support given and report relevant concerns through the named route in the care plan.
What to understand
You can contact Muzaana when the hospital mentions a possible discharge date. This leaves time to discuss an assessment, but it does not confirm a start date or change the hospital team’s discharge decision.
Muzaana asks for the person’s consent before requesting or sharing relevant information, unless another lawful basis applies.
The hospital and community teams remain responsible for discharge arrangements, health treatment and rehabilitation. Muzaana uses the relevant information made available to plan the social-care tasks it has assessed and agreed.
Doctors, nurses, therapists, pharmacists and community teams handle medical treatment and rehabilitation. Muzaana does not provide clinical care or rehabilitation, alter treatment or arrange discharge.
Carers provide the assessed and agreed social-care support, record relevant observations and report concerns through the named route. A health professional decides what clinical response is needed.
How care begins
Tell us what is happening, what support may help and which routines or preferences matter to the person.
We discuss the person’s needs, choices and day-to-day circumstances, including any risks or practical points that need a clear plan.
The written plan records the agreed support, how the person wants it provided and the practical arrangements that must be in place.
Care starts after the plan and arrangements have been agreed. Reviews allow the plan to change when the person’s needs, wishes or circumstances change.
Questions families ask
Muzaana Care provided excellent support to not just my mother but the entire family.
Talk to our care team
Contact us when a possible discharge date is being discussed. We can consider an assessment and explain the social-care support Muzaana may be able to provide after the hospital team agrees discharge.
You can contact us for yourself, a family member or someone you support professionally.
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Guided support
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