Specialist support
Muzaana provides personal care, everyday help and calm company alongside the health professionals involved, following the person’s wishes and the agreed care plan.
Prefer to speak to someone? Call 020 8153 3774
Understanding the service
Palliative support may begin earlier in a life-limiting illness. End-of-life care concerns the final stage, but Muzaana does not predict a prognosis or decide when either form of care begins.
Muzaana’s role is personal care and practical home support alongside the GP, district or community nurse, hospice and specialist teams involved. The plan can cover ordinary routines, company and the help a person wants with daily living.
What support can look like
The person chooses how they want ordinary care given. The care plan records the tasks, preferences and reporting route agreed after assessment.
A carer asks first, explains what they are doing and protects privacy throughout personal care.
Discreet help follows the person’s preferences and the personal-care instructions written into the plan.
Support may include preparing simple food and drinks or helping with an agreed mealtime routine.
A visit can follow the person’s usual pace, preferred clothing, resting routine and the small details that make home feel like home.
A carer can sit, listen, talk, read or share quiet time according to what the person wants that day.
Carers can complete light tasks connected with daily living, such as washing up, changing bed linen or tidying the immediate area.
Any support with medication is assessed, agreed and recorded in the care plan.
Carers pass relevant observations through the agreed route so the appropriate relative or health professional can respond.
What to understand
Carers ask before helping, explain each task and give the person time to respond. They use the person’s preferred name, protect privacy and follow cultural, religious or spiritual practices recorded in the care plan.
The person can say who they want involved and what information Muzaana may share. We record those choices and follow their wishes where lawful, safe and within the agreed care plan.
Muzaana supports personal routines and everyday life. The GP, district or community nurse, hospice and specialist teams carry out clinical assessment and handle prescribing, symptom control, pain relief and nursing procedures.
Muzaana does not give clinical advice or replace those professionals. If carers notice a relevant change, they record it and use the reporting route agreed for that person.
Muzaana is not an emergency or clinical-advice service. Follow the person’s agreed urgent-care plan, and call 999 for a life-threatening emergency.
How care begins
Tell us what is happening, what support may help and which routines or preferences matter to the person.
We discuss the person’s needs, choices and day-to-day circumstances, including any risks or practical points that need a clear plan.
The written plan records the agreed support, how the person wants it provided and the practical arrangements that must be in place.
Care starts after the plan and arrangements have been agreed. Reviews allow the plan to change when the person’s needs, wishes or circumstances change.
Questions families ask
She and her team took the time to understand Mum’s needs and wishes, and consistently ensured her comfort, dignity and peace of mind at all times.
Talk to our care team
Tell us which personal routines or everyday tasks have become difficult and who is already involved. We can discuss an assessment and the social-care support Muzaana may be able to provide.
You can contact us for yourself, a family member or someone you support professionally.
Map data © OpenStreetMap contributors
Guided support
Please don’t share medical or sensitive information here.
This guide is not monitored for emergencies.
