Everyday care
A carer visits at agreed times and helps with the parts of the day you want or need support with, while leaving you to do what you prefer to manage yourself.
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Understanding the service
Visiting care provides planned help during agreed visits. Some people need support with one part of their routine; others arrange help at different points in the day, for a short period or on an ongoing basis.
Personal care can include washing, dressing, grooming, oral care and help with continence. Your carer asks for consent, protects your privacy and follows the choices written into your care plan.
What support can look like
The assessment identifies the tasks you want help with. Your care plan then records what carers will do and how you want them to do it.
Help is given with your consent and in the way that protects your comfort, dignity and privacy.
A carer can help with the parts of your usual grooming or mouth-care routine that you find difficult.
Discreet help follows your routine and the personal-care instructions in your plan.
Support can include preparing simple food, making a drink or helping you follow an agreed mealtime routine.
Mobility or equipment support follows an assessment and the agreed method recorded in your care plan.
Any support with medication is assessed, agreed and recorded in the care plan.
A visit may include small tasks linked to daily living, such as washing up or keeping the immediate area tidy.
A carer can help with an agreed bedtime routine, clothing, a drink and making the immediate space comfortable.
What to understand
Care should leave room for the things you want to keep doing. During the assessment, tell us where help would make a difference and where you would rather have time, privacy or only a little prompting.
Carers follow the support recorded in your care plan. If your needs or preferences change, speak with Muzaana so the plan can be reviewed rather than asking a carer to add an unassessed task during a visit.
Visit times, tasks and practical arrangements are discussed before care starts. They are not assumed from a general description of visiting care.
How care begins
Tell us what is happening, what support may help and which routines or preferences matter to the person.
We discuss the person’s needs, choices and day-to-day circumstances, including any risks or practical points that need a clear plan.
The written plan records the agreed support, how the person wants it provided and the practical arrangements that must be in place.
Care starts after the plan and arrangements have been agreed. Reviews allow the plan to change when the person’s needs, wishes or circumstances change.
Questions families ask
They were all extremely kind, caring and reliable. Winnie especially forged a strong bond with them both.
Talk to our care team
You don’t need to work out a full care plan before contacting us. Explain what is happening at home, and we’ll discuss an assessment and the next step.
You can contact us for yourself, a family member or someone you support professionally.
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Guided support
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